How do I set up MFA for the first time?
When you log in to Atticus for the first time, you'll be guided through MFA setup automatically as part of the login process, just follow the on-screen steps. If you'd like a more detailed walkthrough, you can find our step-by-step guide here: Setting up MFA for the first time →
Which authenticator apps are supported?
Google or Microsoft Authenticator are supported. You can also use any other standard TOTP-based authenticator app. We recommend having your chosen app installed on your phone before logging in for the first time.
Do I need to scan a QR code, or is there another way to set up my authenticator?
During setup you'll be shown a QR code to scan with your authenticator app. If a QR code isn't working you can manually copy the set-up key directly from the login screen.
Where do I find my 6-digit MFA code?
Open your authenticator app on your phone, your Atticus code will be listed there. Codes refresh every 30 seconds, so if yours is about to expire, wait for a new one before entering it.
I'm getting a code but it says it's incorrect, what do I do?
First, make sure you're entering the code for the correct account in your authenticator app, and that you're entering it before it expires. If the code is still being rejected, your device's clock may be out of sync. Check that your phone's date and time are set to automatic. If the issue persists, contact [email protected].
My login code only has 10 digits but the system requires 16. What's wrong?
This is likely a setup issue with your MFA configuration. Please contact [email protected] and we'll get this resolved for you.
The login button isn't responding after I enter my code. What should I try?
Try refreshing the page and logging in again. If the issue continues, try a different browser or clear your browser cache. If none of these work, please contact [email protected] with details of the browser you're using.
I've got a new phone and can't access my authenticator app.
MFA is linked to the device you used when you first set it up. If you've changed phones or no longer have access to that device, you'll need to request an MFA reset. Email [email protected] with your request. Please note that an MFA reset requires written approval from an Organisation Admin on your Atticus account. We'd recommend reaching out to them first so you have their approval ready, as this will help us resolve your request as quickly as possible.
My authenticator app has been deleted or reset. What do I do?
If your authenticator app has been deleted or wiped, you'll need an MFA reset. Email [email protected] and make sure to have written approval from your Organisation Admin ready, as this is required before we can process the reset.
My account is locked. How do I unlock it, and who do I contact?
Email [email protected] and our team will unlock your account. If your account has been locked due to failed login attempts, it's worth checking whether your MFA setup is correct at the same time so it doesn't happen again.
Can I reset my own MFA, or does someone else need to do it?
MFA resets need to be carried out by our support team, you can't reset it yourself from within the platform. Email [email protected] to request a reset, and make sure you have written approval from your Organisation Admin ready before getting in touch.
My MFA has been reset. What do I do next?
Once your MFA has been reset, you'll be able to log in and go through the MFA setup process again as if it were your first time. Make sure you have your authenticator app ready on your phone. If you're unsure which steps to follow, you can refer to our setup guide here: Setting up MFA for the first time →